Privacy Policy

Cloud 9 Trading LLC (“Cloud 9 Trading,” “we,” “us,” or “our”) provides consulting and marketing services to trading companies. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or contact us through it.

By using this website or submitting an inquiry, you acknowledge the practices described in this policy. If you do not agree with these practices, please do not use the website.

Information you provide directly. When you submit an inquiry through our contact form, call us, or email us, we collect the details you choose to share, which may include: your name, company name, email address, phone number, the service you are interested in, and the contents of your message.

Information collected automatically. Like most websites, our hosting provider may log standard technical information when you visit, such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This information is used to operate, secure, and improve the website.

We do not knowingly collect more personal information than is necessary to respond to your inquiry and operate our business.

We use the personal information we collect to:

• Respond to your inquiry and follow up on requests for information about our services;
• Evaluate and pursue potential business relationships with your company;
• Communicate with you by phone or email regarding your inquiry;
• Maintain accurate business records and comply with legal obligations;
• Protect the security and integrity of our website and systems.

Cloud 9 Trading LLC is based in California. If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), provides you with specific rights regarding your personal information, including the right to know what personal information we collect, the right to request deletion of your personal information, the right to correct inaccurate personal information, and the right to non-discrimination for exercising these rights.

We do not sell or share personal information as those terms are defined under the CCPA/CPRA, and we do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

To exercise any of these rights, contact us using the details in Section 10. We may take reasonable steps to verify your identity before fulfilling a request.

We do not sell, rent, or trade your personal information. We share it only in these limited circumstances:

Service providers. We use trusted third-party providers to operate this website and store inquiry submissions securely. These providers process information only on our behalf and are contractually restricted from using it for any other purpose.

Legal requirements. We may disclose information if required by law, legal process, or a valid government request, or to protect the rights, property, or safety of Cloud 9 Trading LLC, our clients, or others.

Business transfers. If our company is ever involved in a merger, acquisition, or asset sale, inquiry records may be transferred as part of that transaction, subject to this policy.

We retain inquiry submissions and related correspondence for as long as reasonably necessary to respond to your inquiry, maintain a record of our business communications, and comply with applicable legal, accounting, and recordkeeping requirements. When information is no longer needed, we delete or de-identify it.

We use industry-standard administrative, technical, and physical safeguards to protect personal information, including encrypted connections (HTTPS/TLS), access controls, and a managed cloud database that is not publicly accessible. Inquiries submitted through this website are stored in a private, access-controlled database and are visible only to authorized personnel.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately.

This website uses only the standard technical cookies and local storage required for the site to function and to maintain security. We do not use advertising cookies, cross-site tracking pixels, or behavioral profiling, and we do not respond to browser “Do Not Track” signals differently because we do not engage in tracking.

Our website and services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when the policy was last revised. Continued use of the website after a revision constitutes acknowledgment of the updated policy.